1. How old do you need to be to ride an adult electric scooter?

We recommend all riders are at least 12 years of age before riding an electric scooter.

2. How long does it take to deliver?

Due to the nature of the item, ground shipping will be the only option. For more details click here.

3. Cancelling Your Order

If you would like to cancel your order, please contact us immediately via our email address: support@speedstores-goods.com. Please include your order number when contacting us.
If your order has not yet left our warehouse, we should be able to stop it shipping, and issue you a refund immediately.
If your order is in transit, or has already been delivered, you will need to arrange a return with us

4. My Electric scooter is faulty/damaged?

Faulty electric scooter – Less than 30 days post-delivery 
If your electric scooter arrives damaged or develops a manufacturing fault during normal use (as outlined in the manufacturer’s manual) within 30 days of you receiving it you are entitled to a repair, replacement or refund.
To initiate this process, you need to contact us via our email address: support@speedstores-goods.com

5. How do I track my order?

Query here:
https://speedstores-goods.com/index.php/track-order/

6. How long does it takes my order to ship?

Our average order processing time is 1 business day, with a delivery time of 1 to 6 business days. We ship Monday through Friday. Holiday shipping may increase the time it takes to process your order.

7. What is your return policy?

14 Day Refund: For 14 days from the date of purchase, return your undamaged/unused Good Speed ​​product and receive a refund for any reason.